Product guidance
Ask our team for help with choosing a watch, checking its features, or comparing models before placing your order.
Services
Service - Repair Replica
Get support before and after your purchase, from guidance on product selection and sizing questions, to after-sales service for watches bought from our store.
Support
How it works
You inform us of the current issue, the package is sent, and the repair/correction duration is 1 week.
If the spare part is not immediately available, the maximum duration is 25 days.
After-sales care
Get after-sales assistance for product inquiries, care instructions, and technical support.
Order support
Receive clear updates about your order, shipping status, and next steps in case you need assistance.
Packaging options
Add information about available packaging, box options, or accessories that can complete the buying experience.
After-Sales Support
Our after-sales service process is simple and straightforward, so you know how to contact us, what information you need to send, and what steps follow.
Contact us
Contact us to discuss the issue you are facing.
Confirm details
We are reviewing your request and confirming the available options, estimated timeline, and next steps.
Receive support
Our team guides you through the entire process and keeps you updated until your request is completed.
Questions
Services FAQ
Below you will find answers to the most common questions.
How long does the repair take?
Depending on the availability of the required spare part and the work involved, usually one week.
More rarely, if the spare part is not available, approximately 25 days.
How can I send the product?
You should contact us so we can guide you through the process.
Can I fix it?
Yes, at your own risk, we can send you the spare part you need, and you can consult any technician.
I didn't make a purchase from you; can you take responsibility?
Yes, we will be happy to serve you.
What is the repair charge?
There isn't a specific price as a service, depending on the watch's quality, can cost from €60 to €150. Of course, our customers enjoy preferential prices and not standard catalogue rates.
Do you need help?
Contact us for product inquiries, after-sales support, or assistance in choosing the right watch