Below you will find ready answers to your most common questions.
if you didn't find the answer you were looking for, contact us at support@declock.gr .
FAQ
You can complete a purchase easily through our eshop, with the following steps:
1/ Select the product you want and add it to the cart.
2/Continue to Checkout.
3/Fill in your details in the prepared forms and press "Next".
4/Press "Checkout" and your order has been sent. However, you can alternatively make a direct purchase via phone / Whats App / Viber / Live Chat or via email.
With every Rolex purchase in AAA quality you will receive a brand gift box worth €35, and this only applies to Rolex as a gift in any other case you can buy each brand box separately.
With the purchase of super cloen products you will receive a brand gift box worth €80-€120, depending on the brands.
Of course, in any case it is sufficient, according to the return policy, indicatively:
1/ The product must be found in its original condition, with gelatins, unwearable, without damage, etc.
2/ The return/change request must be made within 14 calendar days from the day of receipt.
3/The customer will bear the cost of transport (shipping + return) as well as the cost of foreign exchange if the payment has been made by card.
Yes, 6 months for any natural wear and tear on the mechanism, and 24 months for super clone products.
In any case, you have the possibility of expansion with the corresponding plan-cost
All you have to do is contact us to indicate the process.
All photos are taken with professional equipment to emphasize the smallest detail.
No problem, all customers get excellent management as they will get a cost price for every possible repair.
1/We accept card payments on the world's most secure payment platform and we do not have access to your card details.
2/Via Wester Union/Moneygram.
3/By cash on delivery for Greece and Cyprus only.
We ship worldwide, once your order payment is completed, after 2-3 days (find and test product) we will send the tracking information to your email.
All automatic watches have an autonomy of 12 hours (AAA) up to 72 (super clone), in any case you will need to manually wind or wind it, see instructions
Instructions in Greek
In this rare case and for countries with greater risk such as America, Brazil, Japan, India and North Korea. We refund half of the value of the products.