Please read these privacy terms (" Policy ") carefully. By using our websites and signing the relevant declaration of consent, you unconditionally accept the practices described herein, the terms of which shall henceforth govern the contractual relationship between us and are incorporated into the terms of use of each of our services.

1. What is your personal data and what personal data do we collect?

Your personal data includes any information in paper or electronic media that can lead, either directly or in combination with others, to your unique identification or identification as a natural person. This category includes and is collected by our Company information such as your full name, VAT number, physical and electronic addresses, your landline and mobile phone numbers, your purchase history, personal preferences, callers and called telephone numbers, recipients, recipients of SMS/MMS messages, information your bank/debit/prepaid cards, email addresses, login and account information, including username, password, and unique user identifier, identifiers of your equipment or terminals, computer, smartphone, tablet, history of your online searches (logfiles, cookies, etc.),

We process in accordance with the law and protect your personal data when you contact us and/or purchase our products or services directly and/or Online, when you call our numbers or short codes to provide you with information, value-added services to the end user (B2C) or to receive other services, informational, entertainment and information or services related to any other activity of the company.

2. Lawful processing-Purposes

The Company will use your information for the following lawful processing purposes (according to article 6 GDPR), as the case may be, with your express consent which you can freely withdraw at any time, or for the performance of a contract or pre-contractual relationship with you, or for the serving our legal interest or to defend your vital interest, namely:

• To manage your calls to seek information in order to complete your requests, purchases and orders, as well as to complete and execute your order.

• To respond to your requests and questions, regarding our products/services as well as updating and responding to your suggestions and comments on improving our products and services, as well as to send you informational material about our services.

• To notify you of the results of surveys, sweepstakes and contests in which you may have entered.

• To analyze traffic to our websites, provide information about our websites and the services you wish us to provide and improve your experience as well as to provide you with information related to products, services, special offers and promotions.

• To operate, improve and maintain our business, products and services.

• To help you identify technical and service issues.

• To protect our rights, property or safety or that of third parties.

• To better understand consumer behavior and preferences. For example, we may use information about how users of our Company websites search and find products in order to better understand the best ways to organize and present product offerings in our online storefronts.

• For our internal operations and analysis such as internal management, fraud prevention, use of management, invoicing, accounting, billing and control information systems.

3. What are the principles of collection and processing and what are your rights.

This Policy is intended to inform you about the terms of collection, processing and transmission of your personal data that we may collect as Controllers or Processors. The Company and its trained staff strictly apply the processing principles of GDPR 2016/679 (legality, objectivity, transparency, purpose limitation, data minimization, accuracy, storage time limitation, integrity, confidentiality and accountability).

As provided by Greek and EU legislation on the protection of personal data, you have the following rights:

• To request access to the personal data, as well as the processing related to them and to receive a copy of them

• Request the correction of any inaccuracies and the completion of any incomplete personal data

• Request the deletion of personal data

• Request the restriction of the processing of personal data for the cases expressly defined by law

• Request the portability of personal data to another employer in a structured, commonly used and machine-readable format

• Object to the processing of personal data for the cases expressly defined by law

• Not be subject to a decision made solely on the basis of automated processing, including profiling, which produces legal effects concerning you or significantly affecting you in a similar way

• To withdraw your consent at any time

We invite you to exercise these rights by contacting the Data Protection Officer at support@declock.gr

Finally, you have the right to file a complaint with the Personal Data Protection Authority. We would however suggest that you send us any requests via email at support@declock.gr so that we can address your questions and work together to find solutions that will solve any problems you may have.

4. What are the ways of collecting your personal data

The Company collects your personal data by accepting the terms of use of each of our services, such as:

• when you call our numbers or our short codes, when you send us an email , or fill out an application or order

• when you contact our offices or service department staff  of our customers, and with our call center, either for purchases or for expressing your opinion, complaints, or comments.

• when you send us the postal address of issue or dispatch of an invoice or proof of service and home delivery details of your order.

• when you purchase a product and/or service to check your age and determine whether you are legally allowed to enter into a valid contract  with us or if the consent or signature of your parents and guardians is required.

• when you voluntarily subscribe to print or electronic directories to receive print, electronic or SMS informational or other marketing materials or to update your preferences or when participating in contests, questionnaires and surveys.

• when you visit our websites through which we collect, with your express consent, through cookies , information from your terminal device, such as your Internet Protocol ( IP ) address , the operating system you use, the type and version of your browser ) etc.

• when we receive documents, requests, orders, writs, warrants, etc. third parties, such as supervisory, prosecutorial, judicial, tax authorities, to investigate crimes and protect you against fraud or fight any form of crime and prevent infringement of legal goods (protected intellectual works, software, music).

5. Minimizing, storing and deleting your data

The Company will always ask you for the minimum personal data required by law to connect to our online platforms and services, to purchase products/services, to communicate through websites with other users or to take part in contests and promotions.

Our Company keeps your personal data only for as long as is required by the contractual terms of each service, in combination with the current legislation, based on the purpose of each processing, while it then anonymizes and destroys them. This means that we will keep your personal data for a period of ten (5) years.

You can ask us and find out what data we collect about you and correct or delete it by completing a relevant application available to us, unless its retention is required by law for tax, evidentiary or judicial purposes and for the prosecution of illegal acts.

6. Transmission of your data to third parties

As a rule, our Company does not transmit personal data to third parties, except to the extent that this is required to complete your order and fulfill requests regarding the services provided by us.

Such third parties may be official government and regulatory bodies or when we are called upon to comply with the law and to prevent unlawful actions against us and our customers (eg wire fraud, defamation, defamation, etc.) . The third parties may still be telecommunications companies, television stations, cloud providers , courier companies , third party service providers that process personal data on behalf of our Company.

In our Company, we choose reliable providers and try to set contractual restrictions on third parties who receive your personal data, in order to ensure their lawful use. In order to process your data, we may need to transfer your information to other countries, including countries primarily within and exceptionally outside the European Economic Area (EEA) based on EU adequacy decisions, binding corporate rules, standard contracts and approved codes of conduct.

7. Security of your personal data

In any case, we take appropriate technical and organizational measures to ensure the confidentiality, integrity and availability of your data. We aim to ensure that your personal information is transferred, stored and processed in accordance with appropriate international security standards and procedures. At the Company we have trained and responsible staff, while we recognize the importance of protecting privacy and all your personal information. For this purpose, we have appropriate security policies and use appropriate technical and operational tools, such as data encryption, tokenization , use of firewalls , establishment of access levels, authorized employees, staff training, periodic audits, compliance with international security and business continuity standards.

Any of our partners who have access to the above information, uses it to exclusively serve the above purposes. We share the information you give us exclusively in the ways described in this Policy and in accordance with your express and specific consent for each type of processing which you can freely revoke at any time by contacting us.

8. Display of targeted advertisements

Provided you have given us written consent, we may use your personal data together with other information we have collected, after human intervention by our commercial department, to display advertisements relevant to your apparent preferences, on our website or on another website.

If you want us to stop sending you updates or offers, you can use the unsubscribe link at the end of every email you may have received from us ( unsubscribe ).

Further, if you have a DECLOCK account, you may choose not to receive marketing communications from our Company by modifying your choices in the "show or change your profile" section of our websites. You can also opt out of receiving marketing communications by requesting to be removed from our email and sms lists in accordance with our instructions.

Alternatively you can contact us using the contact details in the 'Questions and Comments' section below.

9. Links to third-party websites

The websites of our Company may contain links that lead to other websites of third parties, independent entities, such as indicatively, payment service providers, etc. which are operated and maintained exclusively by them, and which we do not control, as mentioned above. Accordingly, we assume no responsibility whatsoever for the content, actions or policies of these websites. Please read carefully the respective data protection policies on the websites you visit, as they may differ significantly from ours.

10. Children

We comply with the law and do not allow children, without the consent of their parents/guardians, to register on the websites and applications managed by our Company, when they are under the legal age limit of their country of residence.

11. Unsolicited Commercial Communication

The Company does not allow the use of our website or our services for the transmission of bulk or unsolicited commercial e-mail messages ( spam ). Also, we do not allow sending messages from and to our customers that use or contain invalid or falsified headers, invalid or non-existent domain names , techniques to hide the origin of each message, false or misleading information or violate the website terms of use. We do not in any way allow the collection of email addresses, or general information of our customers and subscribers, through our website or services. We do not permit or authorize any attempt to use our services in a manner that could damage, disable, overburden any part of our services, or interfere with anyone who wishes to lawfully use our services.

12. Contact for questions or comments

We are available for questions, comments and concerns you may have about our Policy and practices. In this context, you can contact the Customer Service Department at support@declock.gr , or the Data Protection Officer at support@declock.gr

13. Validity, Security and Privacy Policy

This Policy was published by the Company on 7/30/2021 and is subject to periodic improvement and revision.